1. Scope of Application

1.1 Scope

These Terms & Conditions govern the contractual relationship between PlamCore UG (haftungsbeschränkt), hereinafter referred to as “PlamCore,” “we,” or “us,” and its customers, hereinafter referred to as “you” or “customer.”

They apply to the purchase and provision of PlamCore’s products and services, including but not limited to digital products, online courses, personalized reports, analyses, guides, workbooks, coaching, consulting, membership services, physical merchandise, and related offerings.

Specific product descriptions, individually agreed contractual terms, and applicable statutory provisions remain unaffected.

1.2 Applicability of These Terms

These Terms & Conditions form part of the contractual agreement between PlamCore and the customer when they are properly incorporated into the contract.

Customers are provided with an opportunity to review these Terms & Conditions before entering into a contract.

Any individual agreements expressly concluded between PlamCore and the customer take precedence over conflicting provisions of these Terms & Conditions.

1.3 Amendments to These Terms

PlamCore reserves the right to update these Terms & Conditions to reflect legal, regulatory, operational, or business developments.

Updated Terms & Conditions generally apply to contracts concluded after their effective date.

Existing contracts remain governed by the terms agreed upon at the time of conclusion unless amendments are validly agreed upon or otherwise permitted under applicable law.

The current version of these Terms & Conditions will be made available through PlamCore’s website.

2. Service Offerings and Contract Conclusion

2.1 Service Descriptions

PlamCore offers products and services in the areas of personal development, leadership, professional growth, and business development. These may include digital products, online courses, personalized reports, analyses, guides, workbooks, coaching, consulting, memberships, physical merchandise, and other related offerings.

The specific content, scope, features, delivery arrangements, and applicable conditions of each offering are described in the relevant product description or individual contractual agreement.

The information provided in the applicable product description or individual agreement determines the scope of the purchased product or service.

2.2 Contract Formation

Products and services may be ordered through PlamCore’s website, authorized checkout platforms, email, or other communication channels expressly offered by PlamCore.

The presentation of products and services does not, by itself, constitute a legally binding offer unless expressly stated otherwise.

By completing the applicable ordering process, the customer submits a binding offer to purchase the selected product or service, unless the ordering process expressly provides for a different contractual mechanism.

A contract is concluded when PlamCore accepts the customer’s offer. Acceptance may occur through an express order confirmation, provision of access to the purchased digital product, commencement of the agreed service, or another clearly identifiable act of acceptance.

An automated acknowledgment confirming receipt of an order does not, by itself, constitute acceptance unless expressly indicated otherwise.

PlamCore reserves the right to reject orders before contract conclusion, subject to applicable law. Any payments received for orders that are not accepted will be refunded.

The contractual agreement includes these Terms & Conditions, the applicable product description, and any additional terms validly agreed upon between PlamCore and the customer.

2.3 Customization of Services

Certain PlamCore products and services may be individually tailored or personalized based on information provided by the customer.

The scope, process, delivery arrangements, and any specific requirements for personalized offerings are determined by the applicable product description or individual contractual agreement.

Customers are responsible for providing the information reasonably required for the preparation or delivery of personalized products and services.

Any material changes to an individually agreed scope of services require mutual agreement between PlamCore and the customer.

3. Payment Terms

3.1 Payment Obligations

Unless otherwise expressly agreed, payment for PlamCore’s products and services is due in full at the time of purchase.

Where installment payments, subscriptions, or other recurring payment arrangements are offered, the applicable amounts, payment dates, billing intervals, and contractual conditions will be specified before purchase.

Customers are responsible for ensuring that payments are completed using an authorized payment method and for fulfilling their payment obligations within the agreed deadlines.

In the event of non-payment, PlamCore reserves the right to pursue outstanding amounts and, where legally justified, suspend or terminate access to the affected products or services, subject to applicable notice requirements and statutory provisions.

PlamCore may refuse to reactivate suspended services until outstanding payments have been settled, to the extent permitted by applicable law.

3.2 Pricing

The prices applicable to PlamCore’s products and services are displayed in the relevant product descriptions, offers, or checkout pages.

Unless expressly indicated otherwise for transactions where different pricing rules legally apply, prices displayed to consumers are final prices inclusive of applicable value-added tax (VAT).

Any additional mandatory charges, including applicable shipping fees, will be disclosed before the customer places an order.

PlamCore reserves the right to modify its prices for future purchases. Price changes do not affect contracts already concluded, except where a valid contractual agreement or applicable law expressly permits an adjustment.

The applicable currency will be displayed before purchase. Unless otherwise specified, PlamCore’s prices are quoted in euros (EUR).

3.3 Payment Methods

PlamCore accepts the payment methods displayed during the applicable ordering process. Available payment options may vary depending on the product, service, payment provider, and customer’s location.

Payments may be processed through authorized third-party payment service providers.

Unless an installment plan, subscription, or another payment arrangement has been expressly agreed upon, the full purchase price is payable at the time of purchase.

Where recurring payments are agreed upon, the customer authorizes the collection of the applicable amounts in accordance with the payment schedule and conditions disclosed during the ordering process.

3.4 Refund Policy

Unless expressly stated otherwise for a specific product or service, PlamCore does not offer voluntary refunds, satisfaction-based refunds, or money-back guarantees.

This policy applies to all PlamCore offerings, including digital products, courses, personalized reports, analyses, guides, workbooks, coaching, consulting, memberships, and physical products.

Statutory withdrawal rights, mandatory consumer protection provisions, and legally required remedies remain unaffected.

Where the statutory withdrawal right has validly expired or does not apply, customers are not entitled to a refund solely because they change their minds, no longer wish to use the purchased product or service, or are dissatisfied with an outcome that was not contractually guaranteed.

Further details concerning withdrawal rights, cancellations, and applicable refund conditions are provided in the relevant sections of these Terms & Conditions and in the information supplied before purchase.

4. Access and Usage of Digital Content

4.1 License for Use

Upon purchasing a PlamCore digital product, the customer receives a non-exclusive, non-transferable license to access and use the purchased content for personal purposes, unless expressly agreed otherwise.

This license applies to digital courses, educational materials, personalized reports, analyses, guides, workbooks, videos, and other digital content provided by PlamCore.

The purchase of digital content does not transfer ownership of the underlying intellectual property rights to the customer.

Customers may download, store, and print purchased materials for their own personal use where the product’s features or contractual terms permit this.

Unauthorized reproduction, distribution, publication, resale, sublicensing, sharing of access credentials, or commercial exploitation of PlamCore’s protected content is prohibited, except where expressly authorized by PlamCore or permitted by applicable law.

Any additional usage rights or restrictions specified in the applicable product description or individual agreement remain applicable.

4.2 Violation of Terms

Customers must comply with the applicable license conditions and refrain from unauthorized use, reproduction, distribution, or commercial exploitation of PlamCore’s protected content.

In the event of a material violation of these Terms & Conditions, PlamCore reserves the right to take appropriate measures to protect its legitimate interests, including restricting, suspending, or terminating access to affected products or services, where legally justified.

Where appropriate and legally required, PlamCore will provide the customer with notice and a reasonable opportunity to remedy the violation before terminating access.

PlamCore reserves the right to pursue available legal remedies, including claims for damages, injunctive relief, and reimbursement of recoverable enforcement costs, where permitted by applicable law.

Any suspension or termination of access does not automatically eliminate statutory withdrawal rights, refund entitlements, or other mandatory consumer rights.

Nothing in this section limits PlamCore’s right to take immediate action where necessary and legally justified to prevent ongoing infringement, security threats, or other serious harm.

4.3 Course Access Duration

The duration of access to PlamCore’s digital products, courses, memberships, and other online content is determined by the applicable product description or individual contractual agreement.

Where access is provided for a fixed period, it will ordinarily expire at the end of the specified period unless an extension or renewal has been agreed upon.

Where a product is advertised with “lifetime access,” this refers to access for as long as the relevant product or service continues to be offered and maintained by PlamCore, subject to any specific conditions clearly disclosed before purchase.

PlamCore reserves the right to make reasonable technical, organizational, or content-related changes to its digital offerings, subject to applicable contractual obligations and statutory requirements.

Any discontinuation, restriction, or modification of access remains subject to applicable law, including mandatory consumer rights concerning digital products and services.

Where downloadable materials are included in a purchase, the applicable product description determines whether and for how long downloads remain available.

5. Confidentiality and Privacy

5.1 Confidentiality

PlamCore respects the confidentiality of information shared by customers in connection with its products and services, including coaching, consulting, personalized questionnaires, analyses, reports, and other individualized offerings.

PlamCore will take appropriate organizational and technical measures to protect confidential customer information against unauthorized access, disclosure, or misuse.

Confidential information will not be disclosed to unauthorized third parties. Disclosure may occur where necessary for the performance of contractual obligations, where permitted or required by applicable law, or where the customer has provided valid authorization.

Where third-party service providers are involved in processing customer information, PlamCore will implement appropriate contractual and organizational safeguards as required by applicable law.

These confidentiality obligations do not apply to information that is lawfully publicly available, independently obtained without breach of confidentiality, or otherwise not protected under applicable law.

Nothing in this provision limits PlamCore’s obligations under applicable data protection legislation.

5.2 Privacy Policy

PlamCore processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information about the collection, use, storage, disclosure, and protection of personal data, as well as the rights of individuals whose data is processed, is provided in PlamCore’s Privacy Policy.

The Privacy Policy is available on PlamCore’s website and should be reviewed in conjunction with these Terms & Conditions.

Where legally required, PlamCore will obtain the appropriate consent or establish another valid legal basis before processing personal data.

6. Cancellation and Rescheduling of Services

6.1 Coaching Sessions

Where PlamCore offers scheduled coaching, consulting, or other individual sessions, customers may request cancellation or rescheduling by contacting PlamCore.

Unless otherwise expressly agreed, cancellation or rescheduling requests should be submitted at least 24 hours before the scheduled appointment.

Where a customer cancels at shorter notice or fails to attend an agreed appointment, PlamCore reserves the right to claim reasonable compensation for the resulting loss, subject to applicable law. The customer remains entitled to demonstrate that PlamCore incurred no loss or a substantially lower loss.

Any compensation claimed will take into account expenses saved and any alternative use of the reserved appointment time.

Where PlamCore cancels a scheduled session, the customer will be offered an appropriate alternative appointment or, where applicable, a refund for the affected service.

Statutory withdrawal rights and other mandatory consumer rights remain unaffected.

6.2 Cancellation of Digital Products or Courses

Unless expressly agreed otherwise, PlamCore does not offer voluntary cancellation or refunds for purchased digital products, online courses, downloadable materials, personalized reports, analyses, guides, workbooks, or other individualized services.

This does not affect statutory withdrawal rights or other mandatory consumer protection provisions.

Where applicable law permits the statutory withdrawal right to expire upon commencement of the supply of digital content, the relevant statutory requirements must be fulfilled, including any necessary express consent, acknowledgment, and contractual confirmation.

For personalized services, the applicable withdrawal rights and any legally permissible compensation for services already performed are determined by the nature of the contract and the relevant statutory provisions.

Customers experiencing technical difficulties accessing purchased digital content should contact PlamCore so that the issue can be investigated and appropriate remedies provided.

Nothing in this section excludes statutory rights relating to defective products, non-conforming digital content, or services not performed as contractually agreed.

6.3 Membership Cancellation

Memberships and subscriptions may be cancelled in accordance with the applicable contractual terms, including any agreed minimum duration, renewal provisions, and notice periods, subject to mandatory statutory requirements.

The relevant billing intervals, contract duration, renewal conditions, and cancellation procedures will be disclosed before purchase.

Unless otherwise agreed or required by applicable law, an ordinary cancellation takes effect at the end of the applicable contractual period, and access remains available until that date.

Fees already paid are not voluntarily refunded solely because the customer chooses to cancel before the end of the applicable period.

Statutory withdrawal rights, extraordinary termination rights, and other mandatory consumer rights remain unaffected.

Where legally required, PlamCore will provide an electronic cancellation facility for eligible consumer contracts concluded online.

7. Intellectual Property Rights

7.1 Ownership

All intellectual property rights in PlamCore’s original content, materials, methodologies, frameworks, concepts, course structures, educational resources, videos, guides, workbooks, reports, analyses, designs, trademarks, logos, and other protected materials remain the exclusive property of PlamCore or its respective licensors.

This includes materials developed or customized for individual customers, except where ownership or additional usage rights have been expressly agreed upon in writing.

Purchasing a product or service does not transfer ownership of PlamCore’s underlying intellectual property, methodologies, frameworks, or proprietary materials.

Customers receive only the usage rights expressly granted under these Terms & Conditions, the applicable product description, or an individual agreement.

PlamCore retains the right to use, develop, modify, license, and commercially exploit its own intellectual property, methodologies, frameworks, and general know-how independently of any individual customer engagement, while respecting applicable confidentiality and data protection obligations.

7.2 Usage Restrictions

Unless expressly authorized in writing by PlamCore or permitted by applicable law, customers may not:

• Reproduce, distribute, publish, resell, sublicense, or commercially exploit PlamCore’s protected materials.

• Share purchased digital products, courses, reports, analyses, guides, workbooks, or other protected content with third parties beyond the usage rights granted.

• Make purchased materials publicly available, including through websites, social media platforms, file-sharing services, or other distribution channels.

• Use PlamCore’s protected materials to create, market, or distribute competing products, courses, services, or commercial offerings without authorization.

• Remove, alter, or conceal copyright notices, trademarks, proprietary markings, or other rights-related information.

• Share personal account credentials or provide unauthorized third parties with access to restricted PlamCore content.

Customers may use purchased materials for their own personal development, learning, reflection, and other purposes expressly permitted by the applicable license.

PlamCore reserves the right to pursue available legal remedies in cases of infringement, including injunctive relief, claims for damages, and reimbursement of legally recoverable enforcement costs.

These restrictions do not limit mandatory statutory rights or uses expressly permitted by applicable law.

8. Refunds and Withdrawal Rights

8.1 Withdrawal Rights

Consumers entering into distance contracts with PlamCore are entitled to statutory withdrawal rights where provided by applicable law.

The statutory withdrawal period is generally 14 days. Its commencement, applicable exceptions, and conditions depend on the type of product or service purchased.

Digital Content

For digital content not supplied on a physical medium, including downloadable materials and online courses, the statutory withdrawal right may expire when PlamCore begins supplying the content, provided all applicable legal requirements have been fulfilled.

These requirements include, where legally necessary, the consumer’s express prior consent to performance beginning before the withdrawal period expires, acknowledgment of the resulting loss of the withdrawal right, and the required contractual confirmation.

Personalized Services

For personalized reports, analyses, guides, workbooks, consulting, coaching, and other individualized services, the existence and duration of withdrawal rights depend on the legal classification and contractual structure of the purchased offering.

Where a statutory withdrawal right applies, PlamCore may begin performing the service during the withdrawal period at the consumer’s express request.

If the consumer subsequently exercises a valid withdrawal right, PlamCore reserves the right to claim compensation for services already performed, provided the applicable statutory requirements have been satisfied.

For qualifying service contracts, the statutory withdrawal right may expire upon complete performance where the legally required consent, acknowledgment, and other conditions have been fulfilled.

Physical Products

For purchases of physical goods, the statutory withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods, subject to applicable statutory rules.

Where legally permitted and after providing the required information, PlamCore may require the consumer to bear the direct costs of returning goods following a valid withdrawal.

Any statutory exceptions to withdrawal rights, including those applicable to certain individually manufactured or customized physical goods, remain applicable.

General Provisions

Further information regarding the exercise of withdrawal rights, applicable deadlines, consequences of withdrawal, and any statutory exceptions will be provided in the relevant withdrawal instructions.

Nothing in these Terms & Conditions creates an additional voluntary withdrawal right beyond those expressly offered by PlamCore or required by applicable law.

8.2 Refunds

PlamCore does not provide voluntary refunds, money-back guarantees, or satisfaction-based refunds unless expressly stated otherwise in the applicable product description or individual contractual agreement.

Once a contract has been validly concluded, customers remain responsible for their contractual payment obligations unless they have a valid statutory or contractual right to withdraw, terminate, obtain a refund, or exercise another applicable remedy.

The following circumstances do not, by themselves, entitle customers to a refund:

• A change of mind or personal circumstances.

• Failure to access, download, complete, or use a purchased product or service.

• Failure to submit information or materials required for the performance of a personalized service.

• Dissatisfaction with subjective interpretations, recommendations, or outcomes that were not contractually guaranteed.

• Failure to achieve specific personal, professional, business, financial, or other results that PlamCore has not expressly guaranteed.

Refunds required by applicable law, including those arising from valid statutory withdrawal, defective products, non-conforming digital content, or other mandatory consumer remedies, remain unaffected.

Where a refund is legally required, its amount, timing, and method of payment will be determined in accordance with applicable statutory provisions.

PlamCore reserves the right to apply legally permissible deductions or claim compensation where the applicable statutory requirements are fulfilled.

9. User Conduct

9.1 User Conduct

Customers and users of PlamCore’s products, services, platforms, memberships, and communities are required to use these offerings lawfully, responsibly, and in accordance with these Terms & Conditions.

The following activities are prohibited:

• Engaging in unlawful, fraudulent, abusive, threatening, discriminatory, or harassing conduct.

• Distributing malicious software, attempting unauthorized access, or interfering with the security, functionality, or availability of PlamCore’s websites, platforms, or services.

• Misusing PlamCore’s products, services, or communication channels for unauthorized advertising, solicitation, spam, or other commercial activities.

• Infringing PlamCore’s intellectual property rights or those of third parties.

• Impersonating PlamCore, its representatives, other customers, or third parties.

• Providing unauthorized access to restricted content, accounts, memberships, or services.

• Using PlamCore’s services in a manner that unlawfully interferes with the rights, privacy, or legitimate interests of other users or third parties.

PlamCore reserves the right to investigate suspected violations and take appropriate measures, including restricting or suspending access, removing unlawful or prohibited content, terminating contractual relationships where legally justified, and pursuing available legal remedies.

Such measures will be taken in accordance with applicable contractual obligations and statutory requirements.

9.2 Data and Privacy Protection

Customers and users must respect the privacy, confidentiality, and personal data of PlamCore, its representatives, employees, contractors, customers, and other participants.

Users must not unlawfully collect, disclose, distribute, publish, or otherwise misuse personal data or confidential information obtained through PlamCore’s products, services, events, workshops, communities, or communication channels.

This includes, where applicable, names, contact details, personal circumstances, private communications, questionnaire responses, and other non-public information.

Users must not record, reproduce, or distribute private sessions, group discussions, or communications involving other participants without the necessary authorization.

Confidential business information, internal documents, and non-public materials belonging to PlamCore must not be disclosed or used for unauthorized purposes.

These obligations apply during participation in PlamCore’s offerings and continue after the contractual relationship ends, insofar as the relevant information remains legally protected or confidential.

PlamCore reserves the right to pursue available legal remedies in the event of unauthorized disclosure or misuse.

9.3 Safe Space

PlamCore is committed to maintaining a professional, respectful, and constructive environment across its services, events, programs, memberships, and communities.

Customers and participants are expected to respect the personal boundaries, privacy, confidentiality, and legitimate interests of others.

PlamCore reserves the right to establish reasonable participation and community guidelines consistent with the applicable contractual terms.

In the event of serious misconduct, harassment, threats, unauthorized disclosure of confidential information, infringement of intellectual property rights, or other material contractual violations, PlamCore may take appropriate protective measures.

Depending on the circumstances, these measures may include warnings, removal of prohibited content, temporary suspension, exclusion from specific activities, or termination of access or the contractual relationship where legally justified.

PlamCore may take immediate protective action where necessary to prevent ongoing harm, security threats, or serious violations, subject to applicable law.

Where a customer is responsible for a contractual violation or unlawful conduct, PlamCore reserves the right to pursue legally available claims, including compensation for proven damages and reimbursement of recoverable enforcement costs.

Any financial consequences of suspension, exclusion, or termination will be determined in accordance with the applicable contractual provisions and mandatory statutory requirements.

10. Liability and Warranties

10.1 Disclaimer of Warranties

PlamCore provides products and services relating to personal development, leadership, professional growth, business development, self-reflection, and related fields.

Unless expressly agreed otherwise, PlamCore does not guarantee any specific personal, professional, financial, business, emotional, or other individual outcome resulting from the purchase or use of its products or services.

Reports, analyses, guides, workbooks, courses, coaching, consulting, and other materials may contain interpretations, recommendations, exercises, or perspectives intended to support learning, reflection, and personal or professional development.

Such content does not constitute a guarantee that particular decisions, actions, or changes will produce specific results.

Customers remain responsible for evaluating the information provided and making their own decisions, including decisions relating to their personal lives, careers, relationships, businesses, and finances.

PlamCore’s products and services do not replace individualized medical, psychological, legal, financial, or other regulated professional advice unless such services are expressly offered by appropriately qualified professionals.

PlamCore does not guarantee uninterrupted or error-free availability of digital platforms or services. Temporary interruptions may occur due to maintenance, technical difficulties, or circumstances outside PlamCore’s reasonable control.

These provisions do not exclude any expressly agreed contractual characteristics, applicable statutory conformity requirements, or mandatory warranty and consumer rights.

10.2 Limitation of Liability

PlamCore shall be liable without limitation for damages caused intentionally or through gross negligence, as well as for damages resulting from injury to life, body, or health caused by a negligent or intentional breach of duty by PlamCore, its legal representatives, or its agents.

Liability under the German Product Liability Act (Produkthaftungsgesetz), for expressly assumed guarantees, and under other mandatory statutory provisions remains unaffected.

In cases of slight negligence, PlamCore shall be liable only for breaches of material contractual obligations whose fulfillment is essential for the proper performance of the contract and on whose fulfillment the customer may regularly rely.

In such cases, liability shall be limited to damages that were foreseeable and typical for the relevant contract at the time of its conclusion.

For breaches of non-material contractual obligations caused by slight negligence, PlamCore’s liability is excluded to the extent permitted by applicable law.

PlamCore shall not be liable for losses arising solely from customers’ independent decisions, actions, or omissions, where such losses are not attributable to a breach of PlamCore’s contractual or statutory obligations.

The foregoing limitations also apply to the personal liability of PlamCore’s legal representatives, employees, and agents, insofar as legally permissible.

Mandatory statutory rights and remedies, including those relating to defective goods, non-conforming digital products, and data protection, remain unaffected.

10.3. Third-Party Liability

PlamCore is not responsible for the independent actions, statements, opinions, or conduct of other customers, community members, participants, or unrelated third parties, except where liability arises from PlamCore’s own breach of a contractual or statutory obligation.

Customers participating in group activities, events, memberships, or community spaces are responsible for determining what personal information they voluntarily disclose to other participants.

PlamCore does not guarantee the behavior, confidentiality, reliability, or professional qualifications of other participants.

Where PlamCore provides access to third-party websites, platforms, tools, or services, the respective providers may be responsible for their independently provided services in accordance with their applicable contractual terms and legal obligations.

PlamCore does not assume responsibility for third-party services that are not part of its own contractual performance obligations.

Where PlamCore engages third parties to fulfill its own contractual obligations, its liability remains governed by applicable law and the liability provisions of these Terms & Conditions.

Nothing in this section excludes PlamCore’s statutory responsibilities concerning data protection, security, contractual performance, or other mandatory obligations.

11. Cancellation and Termination of Contracts

11.1 Termination by Customer

Customers may terminate ongoing contractual relationships with PlamCore in accordance with the applicable contractual terms, including any agreed minimum duration, renewal provisions, notice periods, and statutory requirements.

The applicable termination conditions will be specified in the relevant product description, subscription terms, or individual contractual agreement.

The purchase of a one-time product or service does not, by itself, establish a right to ordinary termination after the contract has been concluded.

A customer’s decision not to access, use, complete, or participate in a purchased product or service does not automatically release the customer from contractual payment obligations.

Where a valid ordinary termination takes effect, access to the affected services or memberships will generally end upon expiry of the applicable contractual period, unless otherwise agreed or legally required.

Termination does not extinguish payment obligations that have already validly arisen, except where applicable law or the contractual agreement provides otherwise.

Statutory withdrawal rights, extraordinary termination rights, and other mandatory consumer rights remain unaffected.

11.2 Termination by PlamCore

PlamCore reserves the right to terminate contractual relationships or restrict access to products, services, platforms, memberships, or communities where legally justified, particularly in cases of material contractual violations.

Grounds for termination or appropriate access restrictions may include:

• Material or repeated violations of these Terms & Conditions.

• Failure to fulfill payment obligations where the applicable legal requirements for suspension or termination are satisfied.

• Unauthorized distribution, reproduction, or commercial exploitation of PlamCore’s protected intellectual property.

• Fraudulent activities, unauthorized account access, or serious misuse of PlamCore’s platforms or services.

• Threatening, abusive, harassing, or otherwise serious misconduct affecting PlamCore, its representatives, customers, or other participants.

• Material breaches of confidentiality or unlawful disclosure of protected information.

Where legally required, PlamCore will provide appropriate notice and an opportunity to remedy the violation before terminating the contractual relationship.

PlamCore reserves the right to take immediate protective measures where necessary and legally justified to prevent ongoing infringement, security threats, serious misconduct, or other substantial harm.

Termination does not automatically release customers from payment obligations that validly arose before termination.

PlamCore reserves the right to pursue outstanding payments, compensation for damages, and other legally available remedies resulting from contractual violations.

Any refund obligations or other financial consequences arising from termination will be determined in accordance with the applicable contractual provisions and mandatory statutory requirements.

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms & Conditions and the contractual relationships between PlamCore UG (haftungsbeschränkt) and its customers are governed by the laws of the Federal Republic of Germany.

For consumers habitually resident outside Germany, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence, where applicable under international private law.

The competent courts shall be determined in accordance with applicable statutory provisions.

Where a legally valid jurisdiction agreement is permissible, particularly in contractual relationships with merchants or business customers, the courts having jurisdiction over PlamCore’s registered office shall have exclusive jurisdiction, unless mandatory statutory provisions require otherwise.

12.2 Dispute Resolution

In the event of a disagreement concerning a product, service, payment, or contractual obligation, customers are encouraged to contact PlamCore directly to seek clarification or an appropriate resolution.

PlamCore may attempt to resolve disputes through direct communication where appropriate.

Nothing in this provision requires PlamCore to participate in prolonged negotiations or prevents either party from exercising available statutory or contractual rights, including pursuing claims before the competent courts.

12.3. Mediation

PlamCore and the customer may voluntarily agree to attempt mediation or another form of alternative dispute resolution in an individual case.

Participation in mediation requires the express agreement of both parties.

Unless otherwise agreed, neither party is obligated to initiate or participate in mediation.

Any arrangements concerning the mediator, procedure, and allocation of costs must be agreed upon separately.

Nothing in this provision restricts either party’s right to seek judicial protection or exercise mandatory statutory rights.

12.4. Consumer Dispute Resolution

PlamCore UG (haftungsbeschränkt) is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

Any mandatory statutory obligations concerning consumer dispute resolution remain unaffected.

13. PlamCore’s Rights and Customer Obligations

13.1 Customer Information and Cooperation

Customers are responsible for providing accurate, sufficiently complete, and up-to-date information necessary for the performance of the purchased products or services.

Where a product or service requires customer participation, including completing questionnaires, submitting information, providing feedback, or supplying other materials, customers must fulfill the cooperation obligations reasonably necessary for contractual performance.

PlamCore is entitled to rely on information provided by customers without independently verifying its accuracy, unless verification is required by applicable law or expressly agreed upon.

Customers are responsible for ensuring that information they submit does not unlawfully infringe the rights of third parties.

13.2 Delivery Deadlines and Customer-Related Delays

Delivery periods for personalized products and services begin only when PlamCore has received all information reasonably required for their preparation, unless expressly agreed otherwise.

Where a customer fails to provide necessary information or cooperation, PlamCore may request the missing information and adjust the delivery schedule to the extent reasonably necessary and legally permissible.

PlamCore shall not be responsible for delays attributable to the customer’s failure to fulfill necessary cooperation obligations, except where PlamCore is itself responsible for the delay.

Customers are responsible for providing accurate contact information and maintaining access to the email address or customer account designated for delivery.

13.3 Scope of Products and Services

PlamCore’s contractual obligations are limited to the products, services, deliverables, and features agreed upon at the time of purchase.

Unless expressly included in the applicable product description or individual agreement, a purchase does not entitle the customer to additional consultations, revisions, analyses, reports, personalized support, or ongoing services.

Requests for additional services or modifications beyond the agreed scope may be subject to a separate agreement and additional charges.

PlamCore reserves the right to determine the appropriate professional methods, internal processes, and organizational arrangements used to fulfill its contractual obligations, provided the agreed scope and essential characteristics of the purchased product or service are maintained.

13.4 Customer Responsibility for Decisions and Results

PlamCore’s products and services are intended to provide information, perspectives, educational content, personal development resources, and opportunities for reflection.

Customers remain responsible for evaluating the information provided and determining whether and how to apply it to their individual circumstances.

PlamCore does not assume responsibility for customers’ independent decisions, actions, or omissions, except where liability arises from PlamCore’s own breach of a contractual or statutory obligation.

Unless expressly guaranteed, PlamCore does not promise specific personal, professional, financial, business, emotional, or other individual results.

13.5 Communication and Service Delivery

PlamCore may communicate with customers and deliver digital products, reports, analyses, guides, workbooks, and other materials electronically, including by email, customer account, download link, or another agreed digital delivery method.

Customers are responsible for providing a valid email address and maintaining reasonable technical conditions necessary to receive and access the purchased materials, subject to the technical requirements disclosed before purchase.

PlamCore may use appropriate third-party platforms and service providers to perform its contractual obligations, subject to applicable data protection, confidentiality, and other statutory requirements.

Changes to delivery methods or technical arrangements must not unlawfully impair the customer’s contractual rights.

13.6 Failure to Fulfill Customer Obligations

Where a customer fails to fulfill a material cooperation, information, payment, or other contractual obligation, PlamCore may request compliance and exercise the remedies available under the applicable contract and statutory provisions.

Where legally justified, PlamCore may suspend affected services, adjust performance deadlines, terminate the contractual relationship, or pursue claims for outstanding payments or damages.

Any such measures shall be proportionate to the circumstances and subject to applicable notice requirements and mandatory statutory provisions.

A customer’s failure to use a purchased product or service, or to provide information required for its performance, does not automatically release the customer from valid contractual payment obligations.

13.7 Reservation of Rights

PlamCore reserves all contractual, intellectual property, and other legal rights not expressly granted to customers.

No failure or delay by PlamCore in exercising a contractual or statutory right shall, by itself, constitute a waiver of that right.

Any waiver or individual modification of contractual rights applies only to the specific circumstances for which it has been validly agreed.

Nothing in this section excludes mandatory statutory consumer rights or remedies.

14. Final Provisions

14.1 Severability Clause

If any provision of these Terms & Conditions is or becomes invalid or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected, provided the contract can otherwise continue in accordance with applicable law.

The invalid or unenforceable provision shall be replaced by the applicable statutory provisions.

The same principle applies to any unintended contractual gaps, insofar as permitted by applicable law.

14.2 Entire Agreement

These Terms & Conditions, together with the applicable product or service description, the agreed order details, and any expressly incorporated contractual conditions, govern the contractual relationship between PlamCore and the customer.

Individually negotiated agreements take precedence over these Terms & Conditions.

Statements, descriptions, or representations that have not become part of the contractual agreement do not create additional contractual obligations.

Any additional services, deliverables, usage rights, or modifications to the agreed scope require a corresponding contractual agreement.

PlamCore’s Privacy Policy provides information concerning the processing of personal data and does not, solely by virtue of being referenced, constitute an additional contractual agreement.

14.3 Modifications and Updates to Terms

PlamCore reserves the right to amend, update, or replace these Terms & Conditions for future contractual relationships.

Unless otherwise validly agreed or permitted by applicable law, amendments do not retroactively modify contracts already concluded.

The version of the Terms & Conditions validly incorporated into the contract at the time of its conclusion shall generally apply to that contractual relationship.

Changes to existing contractual relationships require an appropriate contractual or statutory basis.

PlamCore may publish updated Terms & Conditions on its website and indicate the date of the latest revision.

PlamCore also reserves the right to modify its products, services, and digital offerings within the scope permitted by the applicable contractual terms and statutory requirements.

14.4 Download of Terms and Withdrawal Information

The Terms & Conditions, Withdrawal Information, Model Withdrawal Form, and information on electronic withdrawal are available in German and English in the following PDF document:

Download Legal Documents (PDF) – German & English

14.5 Last Updated
These Terms and Conditions were last updated on October 25, 2026.