1. Scope of Application

1.1 These terms and conditions govern the contractual relationship between PlamCore (hereinafter referred to as “we” or “us”) and clients or users of our services (hereinafter referred to as “you” or “client”) for the provision of coaching, consulting, digital products, physical products (such as branded merchandise, mugs, pens, etc.), membership services, affiliate products, and related content. This also includes any recommendations for products, services, or third-party content made by PlamCore.

1.2 By using our website, registering for our services, or purchasing our products, you agree to these terms and conditions in full. Any conflicting or supplementary terms will only apply if explicitly agreed to in writing.

1.3 PlamCore reserves the right to amend these terms at any time due to changes in legal or operational circumstances. Clients will be notified of such changes in advance, and continued use of services after receiving the updated terms constitutes acceptance of the changes.

2. Service Offerings and Contract Conclusion

2.1 Service Descriptions
PlamCore provides leadership coaching, personal and business development courses, digital products, and membership services. Specific details about each offering are outlined in their respective product descriptions on our website.

2.2 Contract Formation
Contracts are concluded when you place an order via our website or by email, and we confirm the order. This contract includes these Terms & Conditions and the details of the product or service selected.

By purchasing any products or services, whether physical, digital, or membership-based, through our website, email, or other written forms of communication, you agree to abide by these terms and conditions. Any offers received via phone or verbal communication are not considered binding unless followed by a written confirmation through authorized communication channels (e.g., email or website).

We reserve the right to accept or decline such orders or offers at our discretion. The offer becomes binding upon acceptance by us, either by a confirmation email or fulfillment of the service/product.

2.3 Customization of Services
Certain coaching or consulting services can be tailored to the client’s needs. These customizations will be detailed in a separate agreement between PlamCore and the client.

3. Payment Terms

3.1 Payment for all services and products must be made in full at the time of purchase unless otherwise agreed upon in writing. Failure to pay on time may result in suspension or termination of access to services or products without notice. If an ongoing membership or subscription service is cancelled due to non-payment, we reserve the right to refuse reactivation until all outstanding fees are settled.

3.2 Pricing
The prices for all services and products are listed on our website and may be subject to change. All prices are quoted in EUR and do not include applicable taxes unless stated otherwise.

3.3 Payment Methods
We accept payment via credit card, PayPal, and other online payment gateways. Payment is due in full upon registration unless a payment plan is explicitly agreed upon.

3.4 Refund Policy

• Digital Products and Courses: Due to the nature of digital products, no refunds will be given once access has been granted.
• Coaching Services: Cancellations of one-on-one sessions must be made at least 24 hours in advance to avoid being charged the full amount.
• Memberships: Membership fees are non-refundable unless otherwise specified.

4. Access and Usage of Digital Content

4.1 License for Use

Upon purchasing digital content, courses, or physical products, PlamCore grants you a non-exclusive, non-transferable license to access and use the materials for personal use only. Any unauthorized distribution, reproduction, or sharing of the content with third parties is strictly prohibited unless explicitly authorized by PlamCore.

4.2 Violation of Terms

If you violate these terms or any other rule outlined by PlamCore, we reserve the right to immediately revoke your access to our products, services, and membership without any obligation to refund paid amounts. Additionally, we reserve the right to impose a monetary penalty, which will be determined based on the extent of the damage caused by the violation, including but not limited to financial loss, reputational harm, or breach of intellectual property. The penalty amount will be at our discretion but will be determined based on the extent of the violation and may include compensation for lost revenue, legal fees, reputational damage, and any other associated costs. We also reserve the right to pursue legal action, including but not limited to court proceedings, to enforce our rights and seek further damages.

4.3 Course Access Duration
For time-limited courses, access is granted for the duration specified in the course description. Lifetime access, if granted, applies only for the duration that the course is available and does not guarantee perpetual access if the platform is discontinued or content is removed.

5. Confidentiality and Privacy

5.1 Confidentiality of Coaching Services
PlamCore guarantees that all information shared during coaching sessions will be treated confidentially unless required by law to disclose such information.

5.2 Privacy Policy
PlamCore is committed to protecting your privacy. Personal data collected through the use of our services will be handled according to our [Privacy Policy], which complies with GDPR regulations.

6. Cancellation and Rescheduling of Services

6.1 Coaching Sessions
Coaching sessions may be rescheduled with at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice will not be refunded.

6.2 Cancellation of Digital Products or Courses
Digital products or online courses cannot be cancelled once access has been granted. If you encounter technical issues, please contact us immediately for assistance.

6.3 Membership Cancellation
Membership services may be cancelled in accordance with the terms outlined in the specific membership agreement. Fees already paid will not be refunded, but access will continue until the end of the current billing cycle.

7. Intellectual Property Rights

7.1 Ownership

All content provided by PlamCore, including digital courses, course materials, digital products, resources, videos, guides, logos, designs, and physical products (branded merchandise), are and remain the intellectual property of PlamCore or our licensors. No rights of ownership are transferred to the user through the purchase of our products or services. Unauthorized use of this content, including copying or reproduction for commercial purposes, is strictly prohibited.

7.2 Usage Restrictions
You may not modify, reproduce, sell, or distribute any content provided by PlamCore without our explicit written consent. Unauthorized use of any content may result in legal action.

8. Refunds and Withdrawal Rights

8.1 Withdrawal Rights

You have the right to withdraw from purchases made for physical products in accordance with consumer protection laws, within 14 days of the date of purchase, provided the products are returned unused, in their original condition and with original undamaged packaging. Refunds for digital products, services, or memberships will not be provided once access has been granted or the service has begun.

8.2 Refunds

Refunds for coaching services or any membership-based offerings will be subject to specific agreements made with each client and as outlined in the service contracts. Generally, no refunds will be provided after the service has commenced or digital content has been accessed.

9. User Conduct

9.1 User Conduct

As our client and, or a user of our services and offerings, you agree not to engage in any unlawful, harmful, or inappropriate activities, including but not limited to distributing malicious software, violating the privacy of others, or infringing on the intellectual property rights of PlamCore or third parties.

9.2 Data and Privacy Protection

You are prohibited from sharing, distributing, or using any data or personal information of PlamCore, its staff, or other members, which may be shared during events, workshops, classes, or through PlamCore channels. This includes but is not limited to names, contact details, birth data, or any other sensitive information shared within the community.

9.3 Safe Space

PlamCore fosters a safe space for sharing and growth. Any breach of this safe space, such as the misuse or unauthorized disclosure of personal or shared data, will be treated as a serious violation. In such cases, PlamCore reserves the right to immediately suspend or terminate your access to all services and products, memberships, or other offerings without a refund, and pursue legal action to the fullest extent, including seeking damages and legal penalties for any violations.

10. Liability and Warranties

10.1 Disclaimer of Warranties
PlamCore provides services and content “as is” without any express or implied warranties of any kind. We do not guarantee that the services will meet your expectations or that they will be uninterrupted or error-free.

10.2 Limitation of Liability

To the fullest extent permissible under applicable law, PlamCore will not be liable for any indirect, special, or consequential damages arising from the use or inability to use our products, services, physical products, digital content, memberships, or other offerings. This includes, but is not limited to, lost profits, loss of data, loss of reputation, or business interruptions.

Our liability is limited to the amount you have paid for the specific product, service or offering, and we are not responsible for any damages that exceed this amount.

10.3. Third-Party Liability

PlamCore will not be held liable if your rights, data, or privacy are violated by another member, user, or third party, including but not limited to any breaches of the safe space or sharing of confidential information by other members. While we aim to enforce strict rules and provide a safe environment, you acknowledge that PlamCore cannot guarantee the behaviour of other individuals. By participating in our services, events, or membership spaces, you agree to take full responsibility and accountability for any personal data or information that you choose to share with others within the PlamCore space. You acknowledge that sharing personal or sensitive information is a personal decision, and PlamCore is not responsible for how such information is used or handled by other members or participants.

11. Cancellation and Termination of Contracts

11.1 Termination by Client
Clients may terminate service agreements, memberships, or subscriptions by providing written notice at least 30 days before the desired termination date, unless otherwise stated in the specific agreement. Upon termination, access to services will cease at the end of the current billing cycle, and no refunds will be provided for unused portions of the service period.

11.2 Termination by PlamCore

PlamCore reserves the right to terminate your access to any services, products, or memberships for any breach of these terms, failure to meet payment obligations, or for inappropriate behaviour, as determined by us. In such cases, the client will not be entitled to a refund for any services already provided or paid for. This applies to all types of our offerings, including but not limited to digital products, courses, physical merchandise, coaching, memberships, services, and memberships.

12. Governing Law and Jurisdiction

12.1 Governing Law

These terms and conditions are governed by the laws of Germany. Any disputes arising from the use of our services or products shall be subject to the exclusive jurisdiction of the courts in Germany, and all claims must be filed and heard in Germany, without regard to conflict of law provisions.

12.2 Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through direct communication between PlamCore and the client. If this does not lead to a satisfactory outcome, we reserve the right to pursue our legal rights, including court action, if necessary.

12.3. Mediation (Optional)

Should both parties mutually agree to attempt mediation before resorting to litigation, the costs of mediation will be equally shared unless otherwise agreed upon in writing. However, PlamCore reserves the right to bypass mediation if deemed unnecessary or costly in light of the nature of the dispute.

12.4. Online Dispute Resolution

While the European Commission provides a platform for Online Dispute Resolution (ODR) at http://ec.europa.eu/consumers/odr/, PlamCore is not obligated and generally unwilling to participate in such a process unless required by law.

13. Final Provisions

13.1 Severability Clause
If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

13.2 Entire Agreement
These terms and conditions, together with our Privacy Policy, constitute the entire agreement between the client and PlamCore. Any verbal agreements or representations are superseded by this written contract.

13.3 Modifications and Updates to Terms

PlamCore reserves the right to update or modify these terms at any time. Any changes will be communicated through our website, and continued use of our products or services constitutes acceptance of the updated terms.

13.4 Last Updated
These Terms and Conditions were last updated on October 2, 2024.